When you have questions, we have answers.

Are there any special installation requirements?

Depending on the product, there may be special installation requirements. For further information, please see our Knowledge Centre.

Do I need a forklift on site?

Yes, most our items arrive on a pallet and a forklift is required for unloading. If you do not have a forklift onsite, please contact STOREMASTA for a tailgate delivery price.

Do Storemasta products come with a warranty?

Yes, we provide a 5 year warranty for all dangerous goods storage products. LINK TO WARRANTY STATEMENT AND REGISTRATION.

Do Storemasta ship internationally?

Yes, we do ship internationally. Please enquire for further information 1300 132 223.

Does Storemasta provide certificates of conformity?

Yes, upon request Storemasta can provide a certificate of conformity for your purchase. Please email enquiries@storemasta.com.au with your serial number (can be found inside your cabinet) to request your certificate.

Does Storemasta provide exchanges or refunds?

Depending on the situation an exchange or refund may be necessary. To arrange this, please email enquiries@storemasta.com.au

Does Storemasta provide spare parts?

Yes, Storemasta can provide spare parts if necessary, such as keys, handle kits and signage.

How can I track my order?

Most orders are shipped with either TNT or Mainfreight. Once your order is dispatched you will receive a tracking number which can be tracked on the following links: https://www.mainfreight.com/track https://www.tnt.com/express/en_au/site/shipping-tools/tracking.html

How long does it usually take to receive a product?

All indoor dangerous goods storage cabinets, gas cylinder stores and bunding are stocked in capital cities for next day dispatch. Large outdoor dangerous goods stores are made to order in 3-4 weeks.

What are Storemasta's Payment Terms?

Payment in full prior to dispatch is required for all non-account customers. For first-time customers cash payment is required, alternatively we can process a credit application on your behalf. A 30% deposit is required upon order placement for all orders exceeding $30,000.00 + GST.

What happens if my product arrives late or is damaged?

One the rare occasion that your delivery is delayed or damaged, please send your enquiry to enquiries@storemasta.com.au for urgent attention.

What is the return policy?

As part of our commitment to quality we provide a 5-year guarantee on all STOREMASTA products, provided that they have been used at all times, in the correct manner. If an item has been incorrectly supplied, received damaged or is faulty, simply follow the Returns Procedures detailed below.

STOREMASTA will arrange collection of the item(s) free of charge. Contact the STOREMASTA team on 1300 135 223 or support@storemasta.com.au and we will issue you with a Goods Return Form, explain the next steps and discuss the easiest and most convenient way for us to collect the product. Upon receipt of the item(s) we will inspect the product and if it is proved to be faulty or incorrectly supplied we will refund you for the full value within 30 days.

What methods of payment do Storemasta accept?

We accept credit card payments, EFT and we also provide trading accounts. There is a 1.77% surcharge for credit card payments.

Where do Storemasta stock product?

Storemasta stock product in every Australian capital city and in New Zealand.

Where is Storemasta Located?

Our headquarters and manufacturing facility is based in Burnie, Tasmania. However, we stock product nationally.

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